At Hair Journey ("we," "us," or "our"), operated by Elena Loranger, we are committed to protecting your privacy as a professional hair styling business serving our valued clients. This Privacy Policy explains how we collect, use, share, and safeguard your information, including when you use our website (hairjourney.org), engage our services, or participate in our SMS Program via 10DLC A2P messaging.
We comply with applicable laws like the TCPA, CTIA guidelines, and carrier requirements for A2P 10DLC. By using our services, you consent to our practices described here.
1. Information We Collect We collect:
Personal Data: Name, email, phone number (for SMS opt-in), appointment preferences, and billing info when you inquire, book services, or opt in.
SMS-Specific Data: Your mobile number and consent status when you opt into the SMS Program (e.g., via checkbox: "I consent to receive SMS reminders and updates from Hair Journey").
Usage Data: IP address, browser type, pages visited, and interaction logs (e.g., form submissions).
From Third Parties: Aggregated analytics from tools like Google Analytics (anonymized).
We collect this to provide tailored hair styling services (e.g., cuts, coloring, styling) and send relevant SMS (e.g., appointment confirmations).
2. How We Use Your Information We use your data to:
Deliver services (e.g., hair styling, treatments, consultations).
Send SMS messages as described in our Terms of Service (e.g., reminders, updates).
Communicate via email/SMS for support, billing, or promotions (with consent).
Improve our site/services (e.g., analytics).
Comply with legal obligations (e.g., tax records).
We do not use your data for automated decision-making that significantly affects you.
3. Sharing Your Information We do not sell or share your personal data, including SMS opt-in data or consent status, with third parties for marketing or promotional purposes. Limited sharing occurs only:
With service providers (e.g., Twilio / LC Phone for SMS delivery, Google Workspace for emails) who help operate our business—they are contractually bound to protect your data and not use it for marketing.
For legal reasons (e.g., subpoenas) or to protect rights/safety.
In business transfers (e.g., if we sell assets, with notice).
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. SMS-Specific Privacy Practices
Consent Management: Opt-in is explicit and revocable (reply STOP to opt out). We honor opt-outs immediately and do not send further non-essential messages.
Data Security for SMS: Phone numbers are stored securely and used only for consented communications. We do not share SMS consent data externally.
Frequency and Content: As outlined in our Terms; no spam or unsolicited messages.
5. Data Security We use reasonable administrative, technical, and physical safeguards (e.g., encryption, access controls) to protect your data from loss, misuse, or unauthorized access. However, no system is 100% secure—transmissions over the internet are at your risk.
6. Your Rights and Choices
Access/Update/Delete: Email us at [email protected] to request access, correction, or deletion of your data.
Opt-Out: For SMS, reply STOP; for emails, use unsubscribe links.
Do Not Track: We do not respond to browser Do Not Track signals but honor opt-outs.
California Residents: Under CCPA, you have rights to know, delete, or opt out of "sales" (we do not sell data). Submit requests via email.
7. Children's Privacy Our services are not for children under 13. We do not knowingly collect their data.
8. International Users Our services are U.S.-based; data is processed in the U.S. Non-U.S. users consent to this transfer.
9. Changes to This Policy We may update this Policy. Changes will be posted here with the new effective date. Continued use after changes means acceptance.
10. Contact Us Questions? Reach us at: Email: [email protected]
For SMS-specific concerns, reply HELP to any message.
Thank you for trusting Hair Journey—we look forward to helping you achieve your hair goals
